Overview

This tool is designed to systematically capture, analyze, and respond to feedback from stakeholders involved in or affected by the organization's safety practices. It helps identify areas for improvement and ensures stakeholders feel their concerns and suggestions are valued.

1. Feedback Collection Methods

• Surveys: Regularly distribute digital surveys via email or through a mobile app. Surveys should be concise to encourage participation and can include both rating scales and open-ended questions.
• Feedback Boxes: Install physical feedback boxes at various locations on the worksite and digital suggestion boxes on the company intranet.
• Focus Groups: Periodically conduct focus group discussions with a cross-section of employees and other stakeholders to gather detailed qualitative feedback.
• Interviews: Conduct one-on-one interviews with stakeholders who have specific insights into the safety processes and culture.

2. Feedback Form Template

Stakeholder Feedback Form

• Date: __________________
• Name (optional): __________________
• Role/Relationship to Organization: __________________
• Feedback Category (Safety Practices, Training, Equipment, Communication): __________________
• Feedback Type (Complaint, Suggestion, Compliment, Concern): __________________
• Details of Feedback:
  • [Provide space for detailed feedback]
• Suggestions for Improvement:
  • [Provide space for stakeholder suggestions]

3. Feedback Management System

• Database: Implement a database to store and manage feedback data. This can be developed using a simple spreadsheet or a more complex database software depending on the size and needs of the organization.
• Analysis Tools: Utilize analysis tools to categorize feedback, identify trends, and prioritize actions. This could include text analysis software for qualitative feedback.
• Reporting Dashboard: Develop a dashboard to summarize feedback, track changes over time, and measure the impact of actions taken in response to feedback.